Thanks to the Magento Zendesk module from Tauros Media your Magento webshop will be seamlessly integrated with Zendesk, a very user-friendly helpdesk tool. Your visitors can easily create tickets. For example, in response to an order or other topics that you can specify. Tickets will not only come right into your email inbox, but are also shown in a comprehensive manner in your Zendesk dashboard. That way you can see within seconds which tickets are open and with what subject they are linked, so you can handle them in a structural manner.

Additionally Zendesk comes with a user friendly chat and call feature, enabling you to respond directly to the needs of your audience. Also useful is the integration with your corporate Twitter or Facebook account. With this integration your tweets and Facebook posts are automatically converted into tickets.

Meanwhile, more than 30,000 companies have gone before you. With success, because on average they score an 8.6 in the area of ​​customer satisfaction. Zendesk is also affordable, Zendesk with basic functionalities costs no less than € 17, – year. The Magento Zendesk module should definitely not be lacking in your Magento webshop.